Who we are

Our website address is: www.jokilaaksonjuusto.fi

What personal data we collect and why we collect it

Privacy Policy

Dear Customer;

Responsibility of our operations is our most important values. We also want to act in accordance with our values ​​when we process your personal information. We have updated our privacy statement to meet the requirements of the European Union General Privacy Regulation 2016/679 (GDPR). This privacy policy describes what personal information we collect, how we use it, and how we protect it. We will also tell you about your rights and how you can exercise them.

What is personal information?

Personal information is any information that identifies a person, family member, or household member with outsiders; such as name, phone number, or location information.

Privacy Policy

Updated 31.3.2020
What information do we collect?

For example, we collect your information when you contact us through a feedback form or otherwise contact our customer service. Your data is also stored when you participate in marketing campaigns and competitions on our social media channels, for example.

We will collect the following information about you, depending on the method of contact and subject: first and last name, postal address, telephone number, email address, payment information such as account number.

We also collect customer feedback and other forms of communication. Personal data will be rendered anonymous for statistical purposes after it is not appropriate to retain the data as described in this privacy statement. In the event of a claim, there may be a need to collect health information to determine legal liability. In order to process this information, we will ask for your separate consent.

Where do we collect information?

We collect personal information when you give us your feedback, submit a contact request, or otherwise contact us. We collect information if you want customer service, send a message through social media channels or share or comment on our social media content. We also collect information when you are a contact for our corporate customer or other stakeholder or as a representative of the community you represent.

Where do we use the information and how long do we keep it?

We process your information for customer service marketing purposes in order to provide the service you need. We may ask for consent to process some additional information.

We will only retain your information for as long as is necessary to fulfill the purposes previously described in this privacy statement or if it is necessary to comply with other mandatory laws. For example, any medical condition information related to claims may be retained as long as liability is pending.

How do we protect your information?

In accordance with our privacy practices, we will protect all of your personal information from any unauthorized or malicious processing. We maintain personal records on secure servers and are protected against hacking and denial of service attacks. Personal data registers are protected by technical security systems and password protection, so that only designated persons can access your data.

Who can process your information?

Your information will only be processed by designated individuals within our company. If required by law, we will disclose your information to the authorities.

We may disclose personal information to third parties, such as a transportation company, in order to provide the service. In such cases, the transport undertaking shall act as data controller in respect of the personal data necessary for carrying out the transport. Please refer to the third party privacy policies.

Consumer information may be passed on to corporate customers if the feedback concerns their products and the handling of the feedback requires the processing of personal data.

How you can influence the processing of your data

You have the ability to influence what personal information you provide. However, some of the services we provide require the provision of personal information in order to best serve you. These include e.g. making a claim or participating in competitions we organize.

You have the right to verify that we do not process personal information about you. You can request a review of your information, for example through our website feedback form or otherwise contact us.

You also have the right to correct your personal information. If your information is incorrect or incomplete, you can ask us to correct or complete your information.

You have the right to “be forgotten”. You can ask us to remove your personal information from our records when it is no longer necessary for its original purpose. You also have the right to have your data deleted if your consent has been processed.

Who can you ask questions about?

Our company is responsible for privacy issues: Sari Ala-Luopa. Tel. 040 716 4771, sari.ala-luopa@silva.fi

If you notice any deficiencies or irregularities in our processing of your personal data, you have the right to complain to the Data Protection Authority at tietosuoja@om.fi . However, we recommend that you first contact our person who is responsible for privacy issues.

Marketing communications for business and other stakeholders

We may contact you for marketing purposes, including when your company is a customer or you have contacted us as a company or stakeholder. If you receive such marketing communications from us, you may remove your listing from our index by following the link in the message.

When you deal with us as a company or other stakeholder, we will collect, among other things, your name, contact information, position, function and / or title in the company or other stakeholder you represent. In addition, we collect information from publicly available sources, such as corporate websites, social media services, and websites maintained by public authorities or service providers.

The registry administrator:

Jokilaakson Juusto Oy

Juustotie 12, 42100 Jämsä, Finland